Shipping policy

Shipping Policy for Fauxies Boutique

Effective Date: [January 4, 2025]

At Fauxies Boutique, we are committed to ensuring your orders are delivered in a timely and secure manner. This Shipping Policy outlines the terms and conditions regarding the shipment of our handcrafted faux fur accessories.

1. Processing Times

  • Ready-to-Ship Items: Orders are typically processed within 2-3 business days.

  • Custom and Made-to-Order Items: Production times vary and may take up to 2 weeks depending on the complexity of the order and our current order queue.

  • Processing times do not include weekends or holidays.

2. Shipping Options and Rates

  • Domestic Shipping:

    • We offer standard shipping options at checkout. You may request to rush your order for an extra fee.

    • Shipping rates are calculated based on the size, weight, and destination of your order.

  • International Shipping:

    • Available to most countries.

    • Customers are responsible for any customs fees, taxes, or import duties.

    • Important Shipping Update for EU Customers

      We regret to inform you that due to recent regulatory changes under the General Product Safety Regulation (GPSR), we are temporarily unable to ship orders to certain EU countries. This decision ensures that we remain fully compliant with the new requirements and prioritize the safety and quality standards of our products.

      We deeply value our EU customers and are actively working on solutions to meet these regulations. In the meantime, we sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.

      If you have any questions or concerns, please don’t hesitate to contact us at Fauxiesboutique@gmail.com.

      Thank you for your continued support,
      Fauxies Boutique

3. Delivery Times

  • Estimated delivery times vary depending on your location and the selected shipping method:

    • Standard Domestic Shipping: 5-8 business days.

    • Standard International Shipping: 7-14 business days.

  • Delays may occur due to weather conditions, carrier issues, or customs processing for international orders.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Use the provided tracking number to monitor the delivery status of your order.

5. Shipping Restrictions

  • Some countries may have restrictions on certain products; please check local regulations before placing an order.

6. Lost or Damaged Packages

  • Fauxies Boutique is not responsible for packages lost in transit. Please contact the carrier and file a claim.

  • If your order arrives damaged, contact us within 10 days of delivery with photos of the damaged item and packaging.

7. Address Changes and Delivery Issues

  • Ensure your shipping address is accurate at checkout. Fauxies Boutique is not responsible for orders shipped to incorrect or incomplete addresses.

  • For address changes, contact us immediately at Fauxiesboutique@gmail.com. Changes may not be possible once the order has shipped.

8. Returns Due to Failed Delivery

  • Orders returned to us due to incorrect address, refusal, or unclaimed delivery will be subject to reshipping fees. Refunds for such orders will exclude original shipping costs.

9. Contact Us

For any questions or concerns about shipping, please contact us at:

Fauxies Boutique
Email: Fauxiesboutique@gmail.com

Thank you for choosing Fauxies Boutique! We appreciate your support and look forward to delivering your handcrafted items with care.