FAQ



Frequently Asked Questions (FAQ) for Fauxies Boutique

Welcome to the Fauxies Boutique FAQ section! Here, you'll find answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact us at Fauxiesboutique@gmail.com.

1. What products do you offer?

We specialize in handcrafted faux fur accessories, including:

  • Faux fur ears
  • Tails
  • Fursuit parts and accessories
  • Other custom faux fur creations

    2. Can I order a custom design?

    Yes! We love bringing your ideas to life. For custom orders:

    • Provide detailed references or descriptions of your design.
    • Approve the design before production begins.
    • A non-refundable deposit may be required.

      Please note that production times for custom orders may vary depending on complexity.

      3. How long does it take to receive my order?

      • Ready-to-Ship Items: Typically processed and shipped within 2-3 business days.
      • Custom and Made-to-Order Items: Production can take up to 2 weeks or more, depending on our order queue.
      • Delivery times vary based on your location and shipping method. See our Shipping Policy for details.

        4. What materials do you use?

        We use high-quality faux fur, fabrics, and safe adhesives to ensure durability and comfort. If you have specific material preferences or allergies, please let us know before placing an order.

        5. Are your products safe for children and pets?

        Our products are designed as costume accessories and may contain small parts or materials not suitable for children under 13 or unsupervised pets. Please use discretion when purchasing.

        6. Do you ship internationally?

        Yes, we ship worldwide! Customers are responsible for any customs fees, taxes, or import duties. Check your country’s regulations before ordering.

        7. What is your return policy?

        • Returns are not accepted unless you received incorrect items. Contact us within 10 days of delivery to initiate a return.
        • Custom items are non-returnable unless they arrive defective.
        • See our Returns and Refunds Policy for more details.

          8. How do I care for my Fauxies Boutique products?

          • Faux Fur Ears and Tails: Spot clean with a damp cloth and mild soap. Avoid submerging in water.
          • Fursuit Parts: Follow the specific care instructions provided with your order.
          • Store your items in a cool, dry place to maintain their quality.

            9. Can I request a rush order?

            We may accommodate rush orders depending on our current workload. Additional fees apply. Contact us at Fauxiesboutique@gmail.com for availability.

            10. Do you offer wholesale or bulk discounts?

            Yes, we offer discounts for bulk or wholesale orders. Reach out to discuss your needs and receive a custom quote.

            11. What if my order arrives damaged?

            If your order arrives damaged, please contact us within 10 days of delivery with photos of the item and packaging. We will assist you with a replacement or refund process.

            12. How much is a fursuit?

            The cost of a fursuit varies depending on the complexity of the design, materials used, and additional features. Prices typically start at $1,200 + and can increase based on customization. For a detailed quote, contact us with your design specifications.

            13. How do I contact Fauxies Boutique?

            You can reach us at:

            We look forward to helping you with any additional questions!